Support and Maintenance Services
Dedicated hot line. On-phone and on-site troubleshooting, maintaining network equipment and operation, preparing and updating computer asset and new service pack with routinely meeting with customer.
Benefits to customers:
- Remove the burden of system management tasks; cut costs and boost efficiency through system innovation and reliablity.
- Minimize downtime for servers, network, PCs, and other office devices; thus optimize the operation of IT infrastructure for increased productivity and profitability.
- Prevent troubles through preventive maintenance countermeasues:
* Periodically check the status of servers & network devices and network conditions.
* Early notice customers about the potential risks to limit incidents affecting the safety of network equipments and systems.
- Reserve and stock highly available spare parts, for prompt repair and replacement to ensure system and business continuity.
- Ensure the highest performance of the IT and management systems.