Support and Maintenance Services
Dedicated hot line. On-phone and on-site troubleshooting, maintaining network equipment and operation, preparing and updating computer asset and new service pack with routinely meeting with customer.
Benefits to customers: - Remove the burden of system management tasks; cut costs and boost efficiency through system innovation and reliablity. - Minimize downtime for servers, network, PCs, and other office devices; thus optimize the operation of IT infrastructure for increased productivity and profitability. - Prevent troubles through preventive maintenance countermeasues: * Periodically check the status of servers & network devices and network conditions.
* Early notice customers about the potential risks to limit incidents affecting the safety of network equipments and systems. - Reserve and stock highly available spare parts, for prompt repair and replacement to ensure system and business continuity. - Ensure the highest performance of the IT and management systems.